Microsoft Dynamic 365 Customer Service allows you to engage with your customers via self-service, community, or social channels. In addition, it can help you to predict problems before they happen by analysing the data form connected devices, which can help you to solve problems earlier and keep your customers happy.
Deliver fast, personalized service and support across channel
No matter voice, chat, SMS, or instant message platforms such as Facebook Messenger, WhatsApp, WeChat, and LINE. Interactive with customer most comfort channel and store in the platform. The staff has the right information for a specific customer to build up the same unified experience.
Optimize resources and make staff more efficient
Intelligent automation of Microsoft Dynamics 365 Customer Service can help agents to take the right actions by providing them with the information they required. It also provides a comprehensive view of your customer’s portfolio to your
agents, so that they are aware of your customer needs and they can personalize their interaction with them.
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